You know the saying “happiness makes the world go ’round?” Whoever said that was on to something. At La Familia, we believe in this 100%. (Maybe we should add it to our company quote wall?) The following is an excerpt from Smart Moves Management. John Thedford, La Familia Pawn President and CEO, explains why happiness makes our world go ’round.
“The three most important groups of people in the life of our company are our employees, our customers and our investors – in that order! In plain English, here’s what the [Smart Moves] Triangle says: Happy employees are more likely to produce happy customers, who give us more of their dollars and then tell more of their friends about us. This, in turn, increases revenue, reduces costs, increases profits and makes our investors happy. The investors reward the employees with better pay, benefits and opportunities. This obviously makes the employees even happier, and so the Triangle cycles upward.”
To learn more about Thedford’s “SMART Moves Triangle” theory, order your copy today at Amazon.com or visit one of Hudson’s Booksellers stores!
To work within our Smart Moves Triangle, visit our Employment Page!
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